Patient Relations Department
The Patient Relations Department ensures your safety and comfort during your hospital stay and helps to promote effective communication between you and the hospital staff. Our patient representatives educate you and your family about your rights and responsibilities while in the hospital. Patients are visited by a patient representative within 24 hours of admission. We advocate on your behalf and assist in handling issues such as advance directives and other care wishes. Most patient representatives are bilingual and/or multilingual.
Languages spoken include: Hebrew, Yiddish, Urdu, Spanish, Italian, German, Chinese, Arabic, Greek and Russian. Representatives are available in the Emergency Department 24/7 and on inpatient units from 8:00 a.m. - 12:00 midnight, 7 days a week.
Maimonides Medical Center offers free interpreter services for patients and their loved ones. Volunteer interpreters, patient representatives, contracted in-person interpreters, over-the-phone interpreters, and other hospital staff members work together to meet your language and sign language needs.
Advance directives describe your wishes about treatment should you be too sick or unable to make decisions yourself. Advance directives include but are not limited to a health care proxy, a do not-resuscitate (DNR) order and a living will.
Health Care Proxy -- New York State law allows you to appoint someone to make treatment decisions on your behalf should you lose the ability to decide for yourself. You may also use a health care proxy to indicate your wishes regarding organ donation.
Do-Not-Resuscitate (DNR) Order -- At your request, a DNR order may be included in your medical chart. It instructs the medical staff not to try to revive you if your breathing or heartbeat has stopped.
Living Will -- A living will is a written document that expresses in advance your specific instructions and choices regarding medical treatment. Living wills are evidence of your wishes, if you are seriously ill and not able to communicate.
Maimonides is active in our community and committed to your health. We provide a range of community programs, services and events to support the health and wellness of individuals and families in Brooklyn.